General Terms and Conditions

These general terms and conditions apply to all users of the website and purchases made in the online store Anthea Cvetkovska frizerske storitve sp , accessible at [insert website URL]. By confirming the order, the customer acknowledges that they are familiar with and agree to the terms and conditions below.

1. Company Information

Company name: Anthea Cvetkovska hairdressing services sp
Company headquarters: Tkalska ulica 3C, 3000 Celje
Store headquarters (showroom): Levstikova 3, 3000 Celje
Tax ID number: 9596232000
Tax number: SI38199033
E-mail: antheashop8@gmail.com
Phone: 031 591 926 or 040 167 628

2. Accessibility of information

The online store provides buyers with all essential information, such as:

• company identity
• contact information,
• product features,
• prices, including all taxes and costs,
• delivery terms,
• payment methods
• right to withdraw from the contract,
• complaint and claim resolution procedure.

3. Product Offering

The online store offers high-quality cosmetic products, carefully selected for hair and body care. All product photos, descriptions, and prices are presented in a way that allows the user to make an informed decision. We reserve the right to make minor content errors and to change the offer without prior notice.

4. Prices

All prices are in Euros (€) and include Value Added Tax (VAT). The price shown at the time of order completion is final. Prices are valid at the time of placing the order and may change without prior notice.

5. Order

The customer can place an order as a registered or unregistered user. After placing the order, the customer receives a confirmation email. In case of unavailability of the product, we reserve the right to refuse the order or partial delivery, of which the customer will be informed in due time.

6. Payment methods

The following payment methods are available in the online store:

• cash on delivery (upon receipt of the package),
• payment by credit or debit card ,
• payment via online payment systems (e.g. PayPal, Stripe, etc.),
• payment upon personal pick-up in the salon (cash or card).

7. Delivery and personal pick-up

Delivery of ordered products is carried out through contracted delivery services.
The delivery time is from 1 to 5 business days , especially in the initial phase of setting up the online store system.

Personal pick-up is also possible at our salon located at Levstikova 3, 3000 Celje , where you can pick up the products without additional delivery costs.

It is also possible to buy products directly in the salon , as the physical store operates within the hair salon.

8. Right to withdraw from the contract

The buyer has the right to notify the company within 14 days of receiving the product that they are withdrawing from the contract and return the product without needing to state a reason.

The condition for a return is that the product is unopened, unused, and in its original packaging. The customer covers the return shipping costs. The refund will be processed within 14 days of receiving the returned goods.

Cosmetic products that have been opened or used are not eligible for return due to hygiene reasons.

9. Complaints and warranty

If the customer receives a damaged, incorrect, or otherwise unsuitable product, they must notify the store within 8 days of receipt. We will process the complaint quickly and efficiently, in accordance with the Consumer Protection Act.

10. Protection of personal data

The company is committed to the permanent protection of all user personal data. The data will be used exclusively for the purpose of order fulfillment and communication with the user. Personal data will not be disclosed to third parties, except as required by law.

11. Final Provisions

The company reserves the right to change these general terms and conditions without prior notice. Changes take effect on the day of publication on the website. The court in Celje has jurisdiction over any disputes arising from the use of the online store.